Member Service Rep

Beacon Hill; Addison (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Beacon Hill in Addison, Texas is seeking a Member Service Representative to provide exceptional customer care for members navigating health plans and benefits. This role emphasizes quality interactions and accurate information.

The ideal candidate has 3+ years in customer service, excellent communication and problem-solving abilities, and a high school diploma or equivalent. Insurance or healthcare experience is helpful but not required.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience.
• Strong communication and interpersonal skills.
• Excellent critical thinking and problem-solving abilities.
• Detail-oriented and organized.
• Positive attitude and strong work ethic.
• Insurance or healthcare experience is a plus, but not required.

Responsibilities

• Assist members with questions regarding their health plans and benefits
• Help members locate providers and access services
• Resolve concerns with professionalism, empathy, and strong problem-solving skills
• Document member interactions accurately
• Work with internal teams to address complex member issues
• Provide an outstanding customer experience on every interaction

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Detail oriented

Education

High school diploma or equivalent

Job description

Member Service Rep (A1475441DAL) Addison, Texas

Salary: USD20 - USD22 per hour

We are seeking a customer-focused Member Services Representative to join a growing healthcare organization. This role is ideal for someone who enjoys helping people, solving problems, and providing exceptional service. The focus is on quality customer interactions, not high call volume.

Responsibilities:

• Assist members with questions regarding their health plans and benefits
• Help members locate providers and access services
• Resolve concerns with professionalism, empathy, and strong problem-solving skills
• Document member interactions accurately
• Work with internal teams to address complex member issues
• Provide an outstanding customer experience on every interaction

Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience
• Strong communication and interpersonal skills
• Excellent critical thinking and problem-solving abilities
• Detail-oriented and organized
• Positive attitude and strong work ethic
• Insurance or healthcare experience is a plus, but not required

What We're Looking For:

• Someone who is highly customer-service oriented
• Strong personality and a genuine desire to help others
• Stable work history with proven reliability
• Team player who thrives in a fast-paced environment