Patient Call Center Rep - $29/hr - Gaithersburg, MD

Beacon Hill Staffing Group, LLC; Gaithersburg (MD); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Leave programs

Job summary

Beacon Hill Staffing Group seeks a Patient Services Coordinator for a nonprofit healthcare organization in Gaithersburg, Maryland. The role is temporary to permanent and onsite, with a Monday–Friday schedule from 8:00 AM to 5:00 PM and a potential 10:00 AM to 7:00 PM shift upon conversion.

The position involves assisting participants with benefits, eligibility, claims, enrollment, and related inquiries, while coordinating with internal teams to resolve issues and maintain documentation.

Qualifications

• High School Diploma required.
• 1+ year receptionist, scheduler, or customer service experience.
• Healthcare, insurance, or TPA experience preferred.
• Typing speed of 40+ WPM; strong communication and problem-solving skills.
• Proficient in Microsoft Office; dependable and detail-oriented.

Responsibilities

• Serve as a Participant Advocate handling benefits, eligibility and enrollment inquiries.
• Research and resolve participant concerns with compassionate service.
• Collaborate with internal teams, providers, vendors, unions, and employers.
• Maintain accurate documentation and assist with enrollment and disability processes.

Skills

Receptionist experience

Scheduler experience

Customer service

Typing speed 40+ WPM

Microsoft Office

Communication skills

Problem-solving

Education

High School Diploma

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Our client, a nonprofit healthcare organization is seeking a Patient Services Coordinator to join their team on a temporary to permanent basis in Gaithersburg, Maryland.

About The Job

• Serve as a Participant Advocate, assisting members with benefits, eligibility, claims, enrollment, and other healthcare plan inquiriesResearch and resolve participant concerns while providing compassionate, professional customer serviceCollaborate with internal teams, providers, vendors, unions, and employers to support participants and resolve issuesMaintain accurate documentation and assist with enrollment, disability, and other participant-related processes

About You

• High School Diploma required1+ year of receptionist, scheduler, or customer service experience requiredHealthcare, insurance, or TPA experience preferredTyping speed of 40+ WPMStrong communication, customer service, and problem-solving skillsProficient in Microsoft OfficeDependable, detail-oriented, and passionate about helping others

About The Position

• Start Date: 10/6Hourly Pay: $29/hrHourly Pay Conversion: $30/hrFully onsiteSchedule: Monday-Friday, 8:00 AM - 5:00 PMMust be comfortable with a potential 10:00 AM - 7:00 PM shift upon conversionReliable transportation required

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

• medical
• dental
• vision
• federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)