Member Service Pro — Growth, Benefits, Impact

Paylocity; Moyock (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

ABNB Federal Credit Union is seeking a Member Service Representative to assist members with Credit Union needs, process financial transactions, and guide customers to the appropriate department. This in-office role emphasizes accuracy and strong customer service.

Qualifications include a High School Diploma and 1–3 years of related experience; proficiency with PC systems and Microsoft Office is preferred. Strong communication and teamwork are essential in this Moyock, NC location.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of related experience preferred.
• Proficient PC operation and accuracy.
• Strong time management and organizational skills.
• Experience with Microsoft Office, Outlook, SharePoint preferred.
• In-office work environment.

Responsibilities

• Presents and explains Credit Union products and services to members and potential members.
• Performs routine member transactions including deposits, withdrawals, loan payments, transfers, and debit card issues.
• Opens and closes accounts and maintains files.
• Answers questions and resolves problems by listening and identifying solutions.
• Maintains professional and courteous attitude with members and staff.
• Supports other branches and the Contact Center as needed.

Skills

PC proficiency

Microsoft Office

Time management

Customer service

Education

High School Diploma

Tools

SharePoint

Outlook

Microsoft Office

Job description

ABNB Federal Credit Union is seeking a Member Service Representative to assist members with Credit Union needs, process financial transactions, and guide customers to the appropriate department. This in-office role emphasizes accuracy and strong customer service.

Qualifications include a High School Diploma and 1–3 years of related experience; proficiency with PC systems and Microsoft Office is preferred. Strong communication and teamwork are essential in this Moyock, NC location.