Member Service Pro — Front End & Self-Checkout Support

Sam's Club; Rochester (MN); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's Club in Rochester, MN is seeking a front-end associate to assist members, operate the checkout area, and resolve concerns. You will promote Sam’s Club products and services, provide guidance on self‑service technology, and process purchases efficiently.

This role requires teamwork and adherence to safety standards while handling payments, returns, refunds, and exchanges according to policy. You will help maintain a safe shopping environment and support training and process improvement

Qualifications

• Retail experience including operating front end equipment (e.g., cash registers).
• Experience with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns and promotes Sam’s Club products and services.
• Guides members on self‑service technology and processes purchases, returns, refunds, and exchanges per policies.
• Follows safety standards and conducts safety sweeps.
• Maintains entrance and exit areas, assists with purchasing decisions, and locates merchandise.
• Observes security and safeguards Sam’s Club assets; maintains records and documentation.
• Assists with training Member Frontline Services associates on processes and new technology.
• Delivers program rollout training and supports process improvement.
• Ensures proper handling of returns and keeps the area organized and safe.
• Adheres to Open Door Policy and company ethics in daily tasks.

Skills

Retail experience

Mobile apps

Job description

Sam's Club in Rochester, MN is seeking a front-end associate to assist members, operate the checkout area, and resolve concerns. You will promote Sam’s Club products and services, provide guidance on self‑service technology, and process purchases efficiently.

This role requires teamwork and adherence to safety standards while handling payments, returns, refunds, and exchanges according to policy. You will help maintain a safe shopping environment and support training and process improvement