Member Service Pro - Flexible Hours & Growth

TruMark Financial Credit Union; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible schedules

Health, dental, vision insurance

401(k) with matching

Paid time off

Job summary

A financial institution in Philadelphia is seeking a Member Service Representative to assist members with their financial needs and process transactions. This role involves exceptional customer service, resolving member issues, and maintaining operational excellence. Candidates should have a high school diploma or GED, with a preference for those with business-related education. Strong communication and attention to detail are essential skills. Flexible hours are required, including evenings and Saturdays.

Qualifications

• 1+ years of experience in customer service, retail, or banking preferred.
• Flexible hours, including evenings and Saturdays, may be required.

Responsibilities

• Assist members with their financial needs and answer inquiries about products and services.
• Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Educate members on TruMark’s offerings and recommend solutions that meet their financial goals.
• Address concerns and find effective resolutions in a timely and professional manner.
• Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

Skills

Strong communication

Attention to detail

Proficiency in technology

Positive attitude

Problem-solving mindset

Education

High school diploma or GED

Associate degree in business or related field

Job description

A financial institution in Philadelphia is seeking a Member Service Representative to assist members with their financial needs and process transactions. This role involves exceptional customer service, resolving member issues, and maintaining operational excellence. Candidates should have a high school diploma or GED, with a preference for those with business-related education. Strong communication and attention to detail are essential skills. Flexible hours are required, including evenings and Saturdays.