Member Service Pro - Banking & Customer Solutions

Lafayette Federal Credit Union; Washington (District of Columbia); On-site; USD 38,662 - 45,000; Full time

Benefits offered by this job

Employer paid health insurance

401k employer matching contribution

Paid time off

Educational assistance

Commuter benefits program

Job summary

A community-focused financial institution in Washington, D.C. is looking for a Member Service Representative to provide exceptional customer service and support. The ideal candidate will have a passion for helping others, experience in cash handling and customer service, and a commitment to confidentiality. This position offers a competitive salary, benefits including paid health insurance, 401k matching, and opportunities for professional development.

Qualifications

• Entry-level banking and/or retail experience
• Strong verbal communication skills
• Able to maintain confidentiality and professionalism

Responsibilities

• Process all transactions for members, in person or via telephone
• Open new checking/savings accounts and manage related transactions
• Cross-sell and promote Credit Union products and services

Skills

Customer service experience

Cash handling

Verbal communication

Understanding of confidentiality

Job description

A community-focused financial institution in Washington, D.C. is looking for a Member Service Representative to provide exceptional customer service and support. The ideal candidate will have a passion for helping others, experience in cash handling and customer service, and a commitment to confidentiality. This position offers a competitive salary, benefits including paid health insurance, 401k matching, and opportunities for professional development.