Member Service Representative - Wysox, PA FLOAT

Visions Federal Credit Union; Wysox Township (PA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Pension Plan

401k Plan with company match

Flexible Paid Time Off (PTO)

Wellness Time Off (WTO)

Employee recognition program

Job summary

A member-oriented financial institution is seeking a Member Service Representative. The role requires prioritizing member needs, providing exceptional service, and conducting transaction processing. Candidates should possess strong customer service skills and a high school diploma with relevant experience. Work hours include regular weekdays and occasional Saturdays. The company offers competitive pay and generous benefits, including a retirement plan and paid time off. This position fosters a commitment to diversity and inclusion, encouraging applicants from all backgrounds.

Qualifications

• 1-3 years of related customer service experience.
• Ability to use standard office equipment effectively.
• Commitment to diversity and inclusion.

Responsibilities

• Greet members warmly and resolve concerns promptly.
• Identify opportunities and recommend products aligning with member needs.
• Conduct cash handling and transaction processing.

Skills

Customer service skills

Proficiency in Microsoft Office

Cash handling

Education

High school diploma

Associate degree (preferred)

Job description

We're in the business of people helping people and you can help us change lives just by working here. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like…

• Pension Plan, 401k Plan with company match
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such student loans and tuition reimbursement
• Employee recognition program...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position

Member Service Representative

Position Type

Full-Time. Regular shifts include Monday to Friday 8:15am to 5:15pm with rotating Saturday shifts 8:30AM - 12:30PM.

Compensation Range

$18.00/hr. - $ 22.00/hr. Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills

Location

Position is on-site at our Wysox Branch located at 232 Ennis Lane Bradford Towne Centre, Towanda, PA. Position will provide coverage to our Sayre Branch which is located 2121 Elmira St, Sayre, PA, as needed.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

Responsibilities/Duties

• Prioritize member demands while providing impeccable member service by greeting members warmly, addressing inquiries and resolving concerns promptly and courteously.
• Guide members to specialized team members for further assistance or services as needed.
• Complete all assigned educational courses and tests, within required timeframes and passing scores to include product knowledge.
• Identify opportunities and recommend products and services to members, to align with their financial needs and aspirations.
• Conduct cash handling and transaction processing accurately, adhering to established procedures and regulatory guidelines.
• Verify member identification and authorization for transactions to safeguard against fraud and unauthorized access.
• Provide departmental back-up coverage as needed.
• Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization’s values.

Minimum Qualifications & Experience

• High school diploma with 1-3 years of related experience.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience

• Previous customer service or sales experience.
• An associate degree preferred.

We're more than banking. You can be, too.#ClaimYourSeat

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.