Member Service Phone Specialist — Relationship Builder

Town & Country Federal Credit Union; Scarborough (ME); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Medical (HSA)

Dental insurance

Vision insurance

Disability insurance

Life insurance

Maine Paid Family Medical Leave

Employee Assistance Program

401K with company match

Profit sharing

Paid vacation

Paid holidays

Volunteer days

Tuition reimbursement

Logo wear

Product discounts

Job summary

Town & Country Federal Credit Union is seeking a motivated Member Service Phone Representative in Scarborough, ME. You will resolve member inquiries, explain products and services, and update contact information while delivering first-class service over the phone.

Ideal candidates have 1–3 years of related experience, strong listening and sales skills, and a team-oriented approach to support members and the credit union’s community impact.

Qualifications

• High School education or GED is required.
• 1–3 years of similar or related experience preferred.
• Strong communication, sales and relationship-building abilities are essential.

Responsibilities

• Assist members with telephone requests and identify needs.
• Explain products and services and resolve issues within authority.
• Direct calls to appropriate areas when needed and update member contact information.
• Identify cross-sales opportunities and deliver first-class service to members.

Skills

Telephone skills

Sales & relationship building

Listening skills

Education

High School or GED

Job description

Town & Country Federal Credit Union is seeking a motivated Member Service Phone Representative in Scarborough, ME. You will resolve member inquiries, explain products and services, and update contact information while delivering first-class service over the phone.

Ideal candidates have 1–3 years of related experience, strong listening and sales skills, and a team-oriented approach to support members and the credit union’s community impact.