Phone-Based Member Service & Relationship Specialist

Town and Country Federal Credit Union; Scarborough (ME); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid leave

Job summary

Town & Country Federal Credit Union is seeking a motivated Member Service Phone Representative for our operations center in Scarborough, ME. You will resolve member questions, educate on products and services, and route calls as needed to deliver exceptional service.

The role emphasizes listening, relationship building, and teamwork within a high-volume contact center. Requires high school or GED and 1–3 years of related experience, with benefits and a supportive work environment.

Qualifications

• High School education or GED.
• 1–3 years of similar or related experience.
• Excellent listening, telephone, and communication skills, with a focus on customer service.

Responsibilities

• Assist members with telephone requests, identify needs, explain products and services.
• Resolve issues within authority and direct calls to appropriate areas when needed.
• Update and verify member contact information and identify cross-sales opportunities.
• Provide first-class service from the contact center and support internal departments.

Skills

Customer service

Telephone skills

Sales

Relationship building

Education

High School diploma or GED

Tools

CRM software

Job description

Town & Country Federal Credit Union is seeking a motivated Member Service Phone Representative for our operations center in Scarborough, ME. You will resolve member questions, educate on products and services, and route calls as needed to deliver exceptional service.

The role emphasizes listening, relationship building, and teamwork within a high-volume contact center. Requires high school or GED and 1–3 years of related experience, with benefits and a supportive work environment.