Member Service Officer (MSO) - Texas

Tinker Federal Credit Union; Cross Roads (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Tinker Federal Credit Union's Cross Roads branch in Texas has an immediate opening for a Member Service Officer (MSO). You will assist members with account openings, loan applications, and branch services while promoting the credit union's products and services.

The position is non-exempt, with a starting hourly rate of $22.20. You will work a Monday-Friday schedule with rotating Saturdays, and opportunities for professional development through training.

Qualifications

• High school diploma or equivalent and two years related work experience required.
• Financial institution experience preferred.
• Incumbent Bonding required by authority.
• TFCU University certification completed.
• SAFE Act registration required.
• Regulations training must be completed.

Responsibilities

• Help members open new accounts, process loan applications, and handle financial and non-financial transactions.
• Assist members with services at the branch, including access to safe deposit boxes.
• Train other team members on topics needed to perform duties.

Skills

Customer service

Communication

Organizational skills

Regulatory knowledge

Cash handling

Microsoft Office

Education

High school diploma or equivalent

TFCU University certification

SAFE Act registration

Regulatory training completion

Tools

Microsoft Office

Job description

Member Service Officer (MSO)

Tinker Federal Credit Union's Cross Roads branch in Texas has an immediate opening for a Member Service Officer (MSO)! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a "smart casual dress code" and much more. We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Member Service Officer (MSO), you will be responsible for the following:

• Assisting members with opening new accounts, taking loan applications and performing financial and non-financial transactions
• Serving members with various services provided at each branch, including but not limited to assisting with providing access to safe deposit boxes
• Assisting with training other team members on a variety of topics needed to perform their duties

Salary Range

This is a non-exempt position. The starting hourly rate is $22.20 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule

8:15 AM - 5:30 PM Monday-Friday & rotating Saturdays 8:30 AM - 12:30 PM

Education/Experience

You must have a high school diploma or equivalent and two years applicable work experience in a closely related position is required. Financial institution experience is preferred.

Applicable education levels may be eligible to satisfy experience requirements.

Certificates, Licenses, Registrations

• Incumbent Bonding REQUIRED by TFCU's chosen authority
• TFCU University certification required and completed
• SAFE Act registration required
• Complete and pass regulations training

Keys to success

In order to be successful as a Member Service Officer (MSO), you must possess these qualifications:

• Must be willing to travel to the corporate offices in Oklahoma for various training classes and in-branch training opportunities as needed.
• Great interaction, communication, and organizational skills.
• Knowledge of TFCU history, code of ethics, products, and services.
• Knowledge of lending policies and procedures as well as privacy procedures, confidentiality guidelines and cash handling standards
• Knowledge of Reg. CC, Reg. DD, Reg. J, Reg. D, Reg. E, Reg. B and Reg. Z as well as knowledge of Equal Credit Opportunity Act, Fair Credit Reporting Act, Home Mortgage Disclosure Act, Internal Revenue Service (IRS) rules for Individual Retirement Accounts (IRAs) and National Credit Union Administration (NCUA) share insurance rules
• A passion for assisting customers and a sense of professionalism.
• Proficiency in Microsoft Office and use of basic, fundamental office equipment.