Member Service Representative

Communication-Federal-Credit-Union; Lawton (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

11 Paid Holidays

401(k) Match up to 5%

Competitive Pay with advancement

Yearly Performance Incentive

Paid Time Off 16 days/year

Medical Plans with $5 Employee Only

Dental, Vision, Short-Term Disability

Life and AD&D Insurance

Long-Term Disability Insurance

Flexible Spending Accounts

Tuition/ Educational Assistance

Employee Perks and Discounts

Job summary

Communication Federal Credit Union in Lawton, OK, is hiring a Member Service Representative to deliver exceptional member experiences by handling teller transactions, cross-selling financial products, and serving as the main point of contact for members.

Ideal candidates have a high school diploma or GED and at least one year in financial services or retail sales, with cash-handling experience preferred. The role supports a rotating weekly schedule, including some Saturdays.

Qualifications

• High school diploma or GED.
• Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
• Prior cash-handling experience preferred.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with CFCU members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
• Work Schedule: Monday Friday and rotating Saturdays.

Skills

Interpersonal skills

Communication skills

Customer service

Multi-tasking

Education

High school diploma or GED

1 year of experience in financial institution or retail customer sales/service

Job description

Communication Federal Credit Union has proudly served its' members for over 85 years and was ranked the #1 Credit Union in Oklahoma by Forbes in 2020-2021. We're committed to our local communities, providing financial education, and supporting local organizations.

We remain passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.

Our Benefits

• 11 Paid Holidays
• 200% 401(k) Match up to 5%
• Competitive Pay with advancement opportunities
• Yearly Performance Incentive
• Paid Time Off (Start at 16 days/year, increases w/years of service)
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts- Medical and Dependent Care
• Tuition/ Educational Assistance
• Employee Perks and Discounts

POSITION INFORMATION

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Work Schedule

Rotating Weekly Schedule: Monday - Friday, early shift must be able to begin work 7:45am; closing shift must be able to work until 6:15pm; some Saturdays 9am-12pm

Our Ideal Candidate:

• Collaborative teammate with excellent interpersonal and communication skills.
• Great listener with strong desire to help people.
• Ability to accurately process transactions and requests.
• Thrives handling multiple tasks in fast paced, service-oriented environment.
• Embraces new opportunities with strong initiative to accomplish tasks.

What You Will Do:

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with CFCU members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
• Work Schedule: Monday Friday and rotating Saturdays.

Education and Qualifications

High school diploma or G.E.D.

Minimum 1 year of experience in financial institution or retail customer sales/service environment required.

Prior cash-handling experience preferred.

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Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.