Assistant Branch Sales Manager (3484)

State Department Federal Credit Union; Arlington (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Diversity and inclusion

12 paid holidays

Flexible work options

Generous paid time off

Tuition reimbursement

Parking incentives

Comprehensive insurance (medical, dent

Gym reimbursement

Team bonding

Job summary

State Department Federal Credit Union in Arlington, VA seeks an Assistant Branch Sales Manager to lead staff, oversee daily branch operations, and drive member satisfaction and sales growth. You’ll supervise, coach, and ensure compliance with policies while supporting service excellence.

In this role you will manage staffing, participate in hiring, and act in the Branch Manager's absence, contributing to a positive member experience and branch performance.

Qualifications

• Minimum three years financial institution experience including member services, loan processing, sales, ATM balancing, and online systems.
• Associate's degree desired.
• Minimum one-year leadership/coaching experience in the financial industry.
• Knowledge of credit union rules, regulations, and policies preferred.
• Ability to meet service and sales goals with integrity and confidentiality.

Responsibilities

• Supervise, coach, and develop branch staff to ensure high performance and growth.
• Coordinate daily operations, scheduling, cash control, vault security, audits, and internal controls.
• Assist staff in resolving complex member issues and perform account adjustments.
• Approve transactions and ensure policy compliance.
• Manage the branch independently in the absence of the Branch Manager.
• Participate in hiring, onboarding, evaluation of staff and workload direction.
• Provide input for performance appraisals and update job descriptions.

Skills

Financial services experience

Leadership

Sales skills

Customer service

Communication

Attention to detail

Interpersonal skills

Independent work

Education

Associate's degree

Job description

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Parking Incentives: Financial incentives for your daily parking
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking an Assistant Branch Sales Manager to provide leadership, operational oversight, and exceptional member service within the branch. This role is responsible for supervising and developing branch staff, managing daily operations, and ensuring compliance with credit union policies, internal controls, and regulatory requirements. The Assistant Branch Sales Manager plays a key role in driving member satisfaction, operational excellence, and sales growth. In the absence of the Branch Manager, this position assumes full responsibility for branch management and performance.

Essential Duties and Responsibilities

• Supervise, coach, and develop branch staff to ensure high performance and professional growth.
• Coordinate and oversee daily branch operations, including scheduling and staff management, cash control, vault security, audits, and compliance with internal controls.
• Provide operational support by assisting staff in resolving complex member issues and performing member account adjustments.
• Approve transactions and ensure compliance with policies and procedures.
• Manage the branch independently in the absence of the Branch Manager.
• Participate in the selection, hiring, onboarding, and evaluation of staff; plan, assign, and direct work.
• Provide written input for employee performance appraisals, update job descriptions, and participate in evaluations.
• Recommend and assist with corrective actions, including preparing documentation and issuing written warnings.
• Proactively identify member needs and deliver tailored product and service solutions while providing exceptional experiences through strong relationship-building and effective member service skills.
• Perform member service representative duties and member service functions, including loan processing and handling service requests.

Qualifications

Required Skills and Competencies

• A minimum of three years financial institution experience required including: member services, loan processing, sales, ATM balancing, and on-line computer system.
• Associate's degree desired.
• Minimum one-year previous experience in a leadership/coaching role in the financial industry.
• Knowledge of credit union rules, regulations, and policies desired.
• Minimum three year experience with client service and relationship skill building; proactive sales skills and ability to meet service and sales goals.
• Ability to use sound judgement, logic, and initiative while maintaining member confidentiality and demonstrating integrity.
• Accuracy and detail orientation.
• Effective oral and written communication skills, with particular attention to grammar and composition.
• Strong interpersonal skills, including dealing with people in a professional manner, diplomacy, and tact.
• Ability to work independently. This includes managing priorities and working under pressure.