Member Service Lead: Loans & Training

Profed Federal Credit Union; Decatur (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

ProFed Federal Credit Union is seeking a Member Service Associate to join our branch team in Decatur, Indiana. You will process member transactions, assist with deposits and loans, promote credit union products, and help maintain accurate cash controls.

Strong customer service and basic computer skills are essential. You will support the Branch Manager and staff, provide training to other associates, and help ensure efficient, courteous service in every interaction.

Qualifications

• Friendly, well-organized person with professional image.
• Ability to balance cash drawer consistently and perform accurate math.
• Basic computer knowledge and ability to learn credit union processing systems.

Responsibilities

• Assist Branch Manager and Assistant Branch Manager as needed.
• Process loan applications and documentation.
• Provide leadership, technical guidance, and training to Member Service Associate staff.
• Execute member transactions accurately and politely.
• Promote credit union products and services.
• Maintain proper control of cash, documents, and transactions.
• Attend staff meetings and training sessions.
• Additional duties as assigned.

Skills

Cash handling

Customer service

Banking software

Math basics

Leadership training

Attention to detail

Tools

Credit union software

Job description

ProFed Federal Credit Union is seeking a Member Service Associate to join our branch team in Decatur, Indiana. You will process member transactions, assist with deposits and loans, promote credit union products, and help maintain accurate cash controls.

Strong customer service and basic computer skills are essential. You will support the Branch Manager and staff, provide training to other associates, and help ensure efficient, courteous service in every interaction.