Member Service Leader & Loan Processing Specialist

ProFed Credit Union; Decatur (IN); On-site; USD 34,000 - 46,000; Full time

Job summary

ProFed Credit Union is seeking a skilled Member Service Associate to handle member transactions and provide a variety of member services in an accurate, efficient, and courteous manner. You will promote credit union products and services while maintaining proper cash controls and documentation.

The role supports Branch Manager and Assistant Branch Manager in branch deposits, lending, and security operations, and includes leadership, technical guidance, and training for staff.

Qualifications

• Requires a friendly, well-organized person who can portray a professional image regarding performance, appearance and attitude toward members, co-workers, and management staff.
• Must be able to balance consistently and keep proper control over cash drawer at all times.
• Ability to prepare and complete transaction and loan documentation and perform mathematical computation is required.
• Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

Responsibilities

• Provide assistance and support to Branch Manager and Assistant Branch Manager as needed
• Conduct loan interviews and process loan applications and documentation
• Provide leadership, technical guidance, and training to Member Service Associate staff members
• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents
• Maintain a neat and organized work area
• Attend all required staff meetings and training sessions
• Additional duties as assigned

Job description

ProFed Credit Union is seeking a skilled Member Service Associate to handle member transactions and provide a variety of member services in an accurate, efficient, and courteous manner. You will promote credit union products and services while maintaining proper cash controls and documentation.

The role supports Branch Manager and Assistant Branch Manager in branch deposits, lending, and security operations, and includes leadership, technical guidance, and training for staff.