Member Service Lead, Banking & Branch Operations

Mycenterparc; Macon (GA); In loco; USD 30.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Paid Time-Off

401k plan with match

Long-term disability

Short-term disability

Paid holidays

Descrizione del lavoro

Center Parc Credit Union in Macon, GA seeks a Member Service Representative Lead to blend teller duties with frontline leadership. You will guide front-line staff, open accounts, and advocate CPCU products to members while ensuring service excellence and regulatory compliance.

The role emphasizes coaching, daily workflow management, and strong customer focus to support members’ financial success.

Competenze

• Associate degree plus 2 years related work experience or 2 years college in lieu of degree.
• 4 years banking/credit unions/financial services experience.
• 10-key/typing and MS Office proficiency.

Mansioni

• Lead daily front-line branch activities and coaching with Branch Manager.
• Open accounts, process transactions and educate on products.
• Ensure BSA/AML compliance and customer service excellence.

Conoscenze

Customer service excellence

Leadership

Cross-selling

Communication skills

BSA/AML compliance

Formazione

Associate's degree in business or related

Bachelor's degree in business (preferred)

Strumenti

Symitar

Meridian Link

MS Office

Descrizione del lavoro

Center Parc Credit Union in Macon, GA seeks a Member Service Representative Lead to blend teller duties with frontline leadership. You will guide front-line staff, open accounts, and advocate CPCU products to members while ensuring service excellence and regulatory compliance.

The role emphasizes coaching, daily workflow management, and strong customer focus to support members’ financial success.