Member Service Coordinator

Scion Staffing, Inc.; Austin (TX); Hybrid; USD 33,000 - 39,000; Part time

Benefits offered by this job

Competitive pay

Hybrid schedule

Part-time flexibility

Meaningful mission

Laptop provided

Job summary

Scion Nonprofit Staffing has been engaged to conduct a search for a Member Services Coordinator for a mission-driven nonprofit foundation in Austin, TX. This part-time, direct-hire role offers a hybrid work schedule and an opportunity to support members, donors, and organizational operations.

The ideal candidate will manage CRM records, process dues and donations, assist with fundraising and communications, and help coordinate events.

Qualifications

• Experience in member services, donor relations, customer service, nonprofit administration, or related field.
• Experience using CRM platforms such as Blackbaud, Salesforce, or comparable systems; familiarity with Blackbaud Raiser's Edge NXT or NetCommunity is highly preferred.
• Strong organizational skills, attention to detail, and experience handling financial transactions, database management, reporting, and reconciliations.

Responsibilities

• Maintain accurate member and donor records in the CRM; process dues and donations; prepare acknowledgment letters; provide responsive assistance by phone and email.
• Process financial transactions; prepare daily revenue reports; reconcile membership income; collaborate with finance to maintain records.
• Generate CRM queries, mailing lists, membership reports, and fundraising campaign data.
• Support fundraising and communications by reviewing letters, editing newsletters, preparing educational materials, and assisting with event promotion.
• Coordinate state registration activities; track deadlines; prepare documentation; provide administrative support including correspondence and presentations.
• Collaborate with colleagues; participate in team meetings; assist with occasional travel for conferences and events.

Skills

Member services

Donor relations

Customer service

Nonprofit admin

Communication

Tools

Blackbaud Raiser's Edge NXT

Blackbaud NetCommunity

Salesforce

Job description

Scion Nonprofit Staffing has been engaged to conduct a search for a Member Services Coordinator on behalf of a mission-driven nonprofit foundation dedicated to improving the lives of individuals affected by a neurological health condition through education, advocacy, community support, and research. This is a part-time, direct-hire, hybrid opportunity based in Austin, TX, offering the chance to make a meaningful impact while working with a collaborative and supportive team.

Position Overview

The Member Services Coordinator plays an essential role in supporting members, donors, and daily nonprofit operations through accurate database management, financial processing, and compassionate member service. This position also supports fundraising, communications, reporting, and organizational events while collaborating with a dedicated team. The ideal candidate is highly organized, detail-oriented, technologically adaptable, and passionate about making a positive difference in the lives of others.

Perks

• Competitive Compensation: Earn $24–$28 per hour, depending on experience and qualifications.
• Hybrid Work Schedule: Enjoy three onsite days and two remote days each week, providing flexibility and work-life balance.
• Part-Time Flexibility: Work approximately 24 hours per week, with opportunities for additional hours based on organizational needs.
• Meaningful Mission: Contribute to a nonprofit organization dedicated to improving lives through education, advocacy, research, and community support.
• Supportive Work Environment: Join a collaborative team with an employer-provided laptop, IT support, and opportunities to participate in mission-focused events and initiatives.

Responsibilities

• Maintain accurate member and donor records in the organization's CRM, process membership dues and donations, prepare acknowledgment letters, and provide friendly, responsive assistance by phone and email.
• Process financial transactions, prepare daily revenue reports, reconcile membership income, identify discrepancies, and collaborate with the finance team to maintain accurate financial records.
• Generate CRM queries, mailing lists, membership reports, and fundraising campaign data to support donor engagement, outreach, and organizational communications.
• Support fundraising and communications initiatives by reviewing appeal letters, editing newsletters and publications, preparing educational materials, and assisting with event promotion.
• Coordinate state registration activities, track deadlines, prepare documentation, and provide administrative support, including correspondence, mail processing, presentations, and executive reporting.
• Collaborate with colleagues on organizational initiatives, participate in team meetings, and assist with occasional travel for conferences, advocacy events, and staff activities.

Qualifications

• Experience in member services, donor relations, customer service, nonprofit administration, or a related field, with a passion for supporting individuals and communities.
• Experience using CRM platforms such as Blackbaud, Salesforce, or comparable systems; familiarity with Blackbaud Raiser's Edge NXT or NetCommunity is highly preferred.
• Strong organizational skills, attention to detail, and experience handling financial transactions, database management, reporting, and routine reconciliations.
• Excellent written and verbal communication skills, including the ability to edit correspondence, maintain confidentiality, prioritize responsibilities, and provide compassionate customer service.
• A proactive, adaptable, and collaborative approach, with the ability to work independently, learn new technologies and basic medical terminology, and support organizational priorities; familiarity with Microsoft Office, Zoom, Canva, Adobe Creative Suite, or similar tools is a plus.

Compensation and Benefits

• This part-time, direct-hire opportunity offers a competitive hourly rate of $24–$28, depending on experience and qualifications.
• The position follows a hybrid schedule, with three onsite days and two remote days each week, averaging 24 hours weekly with flexibility for additional hours based on organizational needs.
• Employees receive an employer-provided laptop, IT support, and the opportunity to contribute to meaningful nonprofit initiatives.
• Please note that benefits eligibility begins at 32 hours per week; therefore, this position is not currently benefits-eligible.

E. E. O. & Diversity Statements

Scion Nonprofit Staffing is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class.

We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that has enacted fair chance, arrest, or conviction based employment ordinances, Scion Nonprofit Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records.

We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.