Member Service Representative (Full-Time) – Aurora

Austincc; Aurora (CO); On-site; USD 32,000 - 46,000; Full time

Job summary

Navy Federal Credit Union in Aurora, CO is seeking a Member Service Representative (Full-Time) to provide the full range of banking products and services. You will assist members with deposits, loans, and related services, resolve routine issues, and help educate members to strengthen relationships.

The role emphasizes compliance with federal regulations, strong communication, and teamwork within a high-production environment. Hours include Monday–Saturday as needed.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Ability to stay composed in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effectively exercise sound judgment and make informed decisions.
• Able to embrace and support change initiatives in a dynamic environment.
• Strong verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with relevant federal and institutional regulations.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Teamwork

Adaptability

Communication

Job description

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Member Service Representative (Full-Time) - Aurora

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications

Required Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Hours: Available Monday - Saturday, hours based on business needs.

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.