Part-Time Member Service Associate — Growth Path

AmeriCU Credit Union; City of Auburn (NY); In loco; USD 27.000 - 34.000; Part-time

Vantaggi offerti da questo lavoro

Medical, dental, and vision plans

HSA contributions

Paid time off

401(k) with employer match

Descrizione del lavoro

AmeriCU Credit Union is hiring a part-time Member Service Representative I (30-39 hours) in Auburn, NY. The role focuses on delivering exceptional member experiences, assisting with ITM technology and teller transactions, and building lasting member relationships.

You’ll identify member needs, refer appropriate products, document interactions in the CRM, and support onboarding and training. The starting pay ranges from $19.84 to $24.80 per hour, with overtime and incentives eligibility.

Competenze

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and willingness to support members with digital tools.
• Strong attention to detail and organizational skills.
• Commitment to meeting goals and contributing to team success.

Mansioni

• Welcome and assist members in a professional, friendly, and engaging manner.
• Serve as a primary contact for members, supporting ITM technology interactions and teller transactions.
• Build relationships by identifying member needs and referring credit union products and services.
• Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships.
• Partner with internal teams to support member growth and deepen existing relationships.
• Meet or exceed performance and service goals.
• Support onboarding and training for new hires; may assist at other locations as needed.
• Document member interactions in the CRM system.
• Perform account servicing and maintenance with attention to detail.
• Maintain compliance with Bank Secrecy Act and SAFE Act requirements.
• Participate in community engagement initiatives.

Conoscenze

Customer service

Relationship-building

Tech-savvy

Attention to detail

Team player

Strumenti

CRM software

Descrizione del lavoro

AmeriCU Credit Union is hiring a part-time Member Service Representative I (30-39 hours) in Auburn, NY. The role focuses on delivering exceptional member experiences, assisting with ITM technology and teller transactions, and building lasting member relationships.

You’ll identify member needs, refer appropriate products, document interactions in the CRM, and support onboarding and training. The starting pay ranges from $19.84 to $24.80 per hour, with overtime and incentives eligibility.