Member Service Associate: Frontline Teller

Webster First Federal Credit Union; Webster, Northern (MA, KY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Webster First Federal Credit Union in Webster, MA is seeking a Member Service Associate to join our front-line team. You will perform teller transactions, assist members with account services, and promote credit union products while upholding service standards.

This full-time, onsite role offers stable hours, opportunities to develop member relationships, and a benefits package. Strong communication and accuracy are essential to provide exceptional service in a fast-paced branch environment.

Qualifications

• Must read, interpret, and follow written/oral instructions.
• Excellent communication and professional presentation.
• Ability to handle cash transactions accurately and reconcile drawers.
• Bilingual abilities are a plus.

Responsibilities

• Assist members with teller transactions and account-related requests.
• Balance cash drawers and maintain accuracy on the line.
• Provide exceptional member service and cross-sell credit union products.
• Promote services while ensuring compliance with policies and regulations.
• Maintain a neat, professional work environment and positive attitude.
• Collaborate with branch staff to resolve member inquiries.

Skills

Communication skills

Cash handling

Notary Public (optional)

Teamwork

Education

High school diploma or equivalent

College degree or certification (preferred)

Tools

Microsoft Office

Job description

Webster First Federal Credit Union in Webster, MA is seeking a Member Service Associate to join our front-line team. You will perform teller transactions, assist members with account services, and promote credit union products while upholding service standards.

This full-time, onsite role offers stable hours, opportunities to develop member relationships, and a benefits package. Strong communication and accuracy are essential to provide exceptional service in a fast-paced branch environment.