Member Support Advocate - Call Center

Webster First Federal Credit Union; Quinsigamond Village (MA); On-site; USD 28,000 - 29,000; Full time

Job summary

Webster First Federal Credit Union in Massachusetts is seeking a Call Center Representative to be the first contact for members, handling a wide range of banking needs by phone and online. The role emphasizes accuracy, multitasking, and delivering high-quality service in a fast-paced environment.

This position offers opportunities for growth, ongoing training, and collaboration with a supportive team that values community and exceptional member service.

Qualifications

• Previous banking experience (credit union or retail banking preferred).
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Basic math proficiency with whole numbers, fractions and decimals.
• Proficiency in Microsoft Office and ability to learn banking systems.
• Ability to follow written and verbal instructions accurately.
• Strong multitasking abilities across inquiries and systems.
• Reliable and punctual attendance.

Responsibilities

• Assist members via phone, email, and webchat with account maintenance, debit services, deposits, online banking, and loan inquiries.
• Collaborate with Operations Center and branches to ensure a seamless service experience.
• Answer internal questions and help with member issues at the front desk when needed.
• Handle multiple requests simultaneously with accuracy and professionalism.
• Pull and review reports for account updates and member needs.
• Maintain professionalism, integrity, and confidentiality.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Basic math

Microsoft Office

Multitasking

Punctuality

Education

High school diploma

Tools

Microsoft Office

Job description

Webster First Federal Credit Union in Massachusetts is seeking a Call Center Representative to be the first contact for members, handling a wide range of banking needs by phone and online. The role emphasizes accuracy, multitasking, and delivering high-quality service in a fast-paced environment.

This position offers opportunities for growth, ongoing training, and collaboration with a supportive team that values community and exceptional member service.