Member Sales & Experience Specialist

Serenity Mental Health Centers; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid time off

Growth opportunities

Job summary

Serenity Mental Health Centers is seeking a Member Sales Associate to guide clients through health plan options in a high-touch, relationship-driven role. You’ll rely on your premium service background to inform, support, and move clients forward, aiming for clear understanding and confident decisions.

This full-time on-site position offers a condensed 13-hour shift schedule, competitive pay, 90% employer-paid medical/dental/vision, 401(k), PTO and holidays, plus growth potential as Serenity

Qualifications

• 2+ years of full-time, customer-facing experience in hospitality, retail or premium service.
• Proven track record of meeting or exceeding goals.
• Strong relationship-building and trust quickly.

Responsibilities

• Guide clients through options with clarity and consultative approach.
• Listen, ask questions, and document client information accurately.
• Work toward individual KPIs and team performance with accountability.
• Handle objections with composure and redirect toward solutions.
• Coordinate handoffs between internal teams to keep experience seamless.
• Follow up with clients to maintain momentum and avoid gaps.

Skills

Customer service

Communication

Active listening

Goal-oriented

Leadership potential

Job description

Serenity Mental Health Centers is seeking a Member Sales Associate to guide clients through health plan options in a high-touch, relationship-driven role. You’ll rely on your premium service background to inform, support, and move clients forward, aiming for clear understanding and confident decisions.

This full-time on-site position offers a condensed 13-hour shift schedule, competitive pay, 90% employer-paid medical/dental/vision, 401(k), PTO and holidays, plus growth potential as Serenity