Rewards Concierge & Guest Experience Specialist

[1003 AC Boulder] Fresca, LLC; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Fresca, LLC seeks a True Rewards Representative to support daily True Rewards operations, deliver outstanding guest service, enroll members, and promote casino promotions.

You will issue/reissue player cards, assist with PIN resets, respond to guest questions, review the daily events calendar, and ensure compliance with gaming laws and internal controls while maintaining a welcoming, team-focused environment.

Qualifications

• 6 months of previous experience in a similar guest service or casino role preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Enroll new members and explain benefits such as cashback, promotions, and player incentives
• Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets as applicable
• Review daily event calendar to stay informed on current activities, offers, and property promotions
• Respond to guest questions, complaints, and discrepancies related to True Rewards accounts
• Maintain a clean and organized work area
• Greet and thank guests in a friendly, professional manner; use names and make eye contact
• Offer information on casino property events, promotions, and services
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Guest service

Communication

Teamwork

Microsoft Office

Computer literacy

MS Teams

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Word

Microsoft Teams

Job description

Fresca, LLC seeks a True Rewards Representative to support daily True Rewards operations, deliver outstanding guest service, enroll members, and promote casino promotions.

You will issue/reissue player cards, assist with PIN resets, respond to guest questions, review the daily events calendar, and ensure compliance with gaming laws and internal controls while maintaining a welcoming, team-focused environment.