Loyalty Rewards Specialist

Arizona Charlie's Decatur; Las Vegas (NV); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Arizona Charlies Decatur in Las Vegas is seeking a True Rewards Representative to support the True Rewards department. You will deliver exceptional guest service, enroll new members, explain benefits, issue player cards, and promote property promotions.

The role requires teamwork, clear communication, and accuracy in handling vouchers and PIN resets, while adhering to gaming laws and internal controls.

Qualifications

• Experience in guest service or casino setting preferred.
• Ability to follow procedures in fast-paced environment.
• Strong communication and teamwork.
• Proficiency with basic computer systems.

Responsibilities

• Provide courteous guest service aligned with company standards.
• Enroll members and explain cashback, promotions.
• Issue and reissue player cards; process vouchers.
• Review daily event calendar for promotions.
• Respond to questions, complaints about True Rewards.
• Maintain clean workstation.
• Greet guests and provide information on events.
• Ensure compliance with gaming laws and internal controls.

Skills

Guest service

Communication

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Teams

Job description

Arizona Charlies Decatur in Las Vegas is seeking a True Rewards Representative to support the True Rewards department. You will deliver exceptional guest service, enroll new members, explain benefits, issue player cards, and promote property promotions.

The role requires teamwork, clear communication, and accuracy in handling vouchers and PIN resets, while adhering to gaming laws and internal controls.