Member Resolution & Financial Wellness Specialist

Altana Federal Credit Union; Havre (MT); On-site; USD 36,000 - 52,000; Full time

Job summary

Altana Federal Credit Union in Havre, MT is hiring a Member Resolution Specialist to work with members on past-due loans, repayment plans, and complex processes like bankruptcy and repossession. This role blends problem-solving with compliance to support both members and the team.

You will engage directly with members, document interactions, and collaborate with other departments to protect the credit union’s financial health while delivering fair, respectful service.

Qualifications

• Strong problem-solving skills to identify and resolve member needs.
• Excellent written, verbal, and interpersonal communication.
• Handle sensitive information with professionalism and discretion.
• Excellent multitasking and organizational abilities in a high-volume environment.
• Ability to work independently while contributing to a collaborative team.
• Proficiency with common office software and financial systems.

Responsibilities

• Initiate outbound calls and respond to inbound inquiries related to delinquent accounts and overdrawn balances.
• Send timely written communications about account status.
• Develop repayment solutions and identify root causes of delinquency.
• Document all member interactions and payment arrangements in the collection system.
• Monitor account activity and ensure policy compliance.
• Collaborate with other departments to resolve account issues.
• Maintain a professional, member-first approach while protecting the credit union’s interests.

Skills

Problem-solving

Communication Skills

Discretion

Multitasking

Teamwork

Education

High School Diploma or GED

Job description

Altana Federal Credit Union in Havre, MT is hiring a Member Resolution Specialist to work with members on past-due loans, repayment plans, and complex processes like bankruptcy and repossession. This role blends problem-solving with compliance to support both members and the team.

You will engage directly with members, document interactions, and collaborate with other departments to protect the credit union’s financial health while delivering fair, respectful service.