Member Representative (On-Site) - Miami Gardens

EdFed; Miami Gardens (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Birthday

Paid Holidays

Paid Sick and Personal Time

Paid Vacation

Tuition Reimbursement

401K with matching funds

Job summary

EdFed in Miami Gardens, Florida, is seeking a Full-Time Member Representative who provides exceptional service and supports members with various deposit and loan inquiries. The representative is responsible for processing transactions, enhancing member experiences, and identifying their needs for credit union products.

The ideal candidate will possess a High School diploma, with an Associate's degree preferred. This role requires participation in community events and the ability to work on Saturdays.

Qualifications

• High School or better is required.
• Associates or better is preferred.
• Ability to provide member consultations effectively.

Responsibilities

• Process various types of transactions for members.
• Prepare paperwork for wire transfers and related services.
• Maximize member contacts for product referrals.
• Assess walk-in member needs and direct them efficiently.
• Participate in community promotional events.

Skills

Exceptional member service

Transaction processing

Account servicing

Knowledge of credit union products

Lobby management

Education

High School diploma

Associate's degree (preferred)

Job description

Location

Showing 1 location

Description

The Member Representative provides exceptional member service by serving as a consultant to members on a wide variety of deposit and loan transactions/inquiries, resolving member issues accurately and in a timely manner, and effectively identifying members' needs and making appropriate referrals for Credit Union's products and services.

Duties include:

• Processes various types of transactions for members including cash and non‑cash deposits, withdrawals, loan payments, transfers, cash advances, cashier’s checks, savings bonds, IRA deposits, CD withdrawals, etc.
• Services member accounts by preparing the necessary paperwork for wire transfers; processing stop‑payment requests, direct deposit payroll request forms, new/lost/stolen cards, check orders, and temporary checks; assisting with Online Banking setup; processing address change requests; and printing copies of checks and statements.
• Provides members with access to their safe deposit boxes and completes necessary documentation.
• Has the knowledge and ability to discuss basic features and benefits of all credit union products and services. Maintains awareness of all current promotions or campaigns.
• Maximizes every member contact as an opportunity to identify what Credit Union products and services would be beneficial to them and makes appropriate referrals.
• Serves as “lobby leader” and is responsible for assessing walk‑in member’s needs and directing them to the appropriate information source to ensure maximum lobby efficiency and minimize member waiting time.
• Serves as a school branch liaison at the Credit Union’s high school branches as necessary.
• Periodically participates in volunteer external networking and promotional events with local schools, colleges, and other community business partners.
• Actively participates in team meetings/daily huddles to provide input and ideas regarding branch business strategy.
• Required to have the ability to travel throughout the branch network to provide staffing assistance at all branch locations when necessary.
• Required to work on Saturdays.
• Perform other duties as assigned by management.

Job Type: Full-Time

Benefits

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions

Qualifications

• High School or better. (Required)
• Associates or better. (Preferred)

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.