Member Representative (On-Site) - Homestead

EdFed; Homestead (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Birthday

Paid Holidays

Paid Sick and Personal Time

Paid Vacation

Tuition Reimbursement

401K with matching funds and CU/cont

Job summary

EdFed, Inc. is seeking a Member Representative to join our Homestead branch. You will serve as a guidance resource for members on deposits, loans and related inquiries, ensuring accurate and timely resolution while promoting the credit union's products and services.

In this on-site role, you will handle a variety of transactions, support online banking access, and reference current promotions. A focus on customer service and referrals is essential for daily branch operations.

Qualifications

• High School diploma or better required.
• Associates degree or better preferred.

Responsibilities

• Processes various member transactions including deposits, withdrawals, loan payments and transfers.
• Services member accounts by preparing paperwork for wire transfers, stop payments, direct deposits, and card services.
• Provides access to safe deposit boxes and completes necessary documentation.
• Discusses basic features and benefits of Credit Union products and referrals.
• Acts as lobby leader to direct walk-in members to the right information source.
• Travels to other branch locations to provide staffing support when necessary.
• Works on Saturdays as required by the role.
• Performs other duties as assigned by management.

Skills

Novice

Education

High School or better

Associates or better

Job description

Member Representative (On-Site) - Homestead

Job Category: Branch and Lobby Support

Requisition Number: MEMBE001884

• Posted : October 30, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Homestead

Description

Job Summary: The Member Representative provides exceptional member service by serving as a consultant to members on a wide variety of deposit and loan transactions/inquiries, resolving member issues accurately and in a timely manner, and effectively identifying members' needs and making appropriate referrals for Credit Union's products and services.

Duties include:

• Processes various types of transactions for members including cash and non-cash deposits, withdrawals, loan payments, transfers, cash advances, cashier’s checks, savings bonds, IRA deposits, CD withdrawals, etc.
• Services member accounts by preparing the necessary paperwork for wire transfers; processing stop payment requests, direct deposit payroll request forms, new/lost/stolen cards, check orders, and temporary checks; assisting with Online Banking setup; processing address change requests; and printing copies of checks and statements.
• Provides members with access to their safe deposit boxes and completes necessary documentation.
• Has the knowledge and ability to discuss basic features and benefits of all credit unions products and services. Maintains awareness of all current promotions or campaigns.
• Maximizes every member contact as an opportunity to identify what Credit Union products and services would be beneficial to them and makes appropriate referrals.
• Serves as “lobby leader” and is responsible for assessing walk-in member’s needs and directing them to the appropriate information source to ensure maximum lobby efficiency and minimize member waiting time.
• Serves as a school branch liaison at the Credit Union’s high school branches as necessary.
• Periodically participates in volunteer external networking and promotional events with local schools, colleges, and other community business partners.
• Actively participates in team meetings/daily huddles to provide input and ideas regarding branch business strategy.
• Required to have the ability to travel throughout the branch network to provide staffing assistance at all branch locations when necessary.
• Required to work on Saturdays.
• Perform other duties as assigned by management.

Job Type: Full-Time

The following are some benefits offered to employees of EdFed:

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions

Qualifications

Skills

Preferred

Novice

Education

Required

High School or better.

Preferred

Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.