Member Representative (On-Site) - Kendall

EdFed; Illinois; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Birthday

Paid Holidays

Paid Sick and Personal Time

Paid Vacation

Tuition Reimbursement

401K with matching funds

Job summary

EdFed is seeking a Member Representative (On-Site) in Kendall to deliver exceptional member service, assist with a wide range of deposit and loan transactions, and resolve issues promptly. The role includes duties such as processing deposits/withdrawals, transfers, wire requests, card services, and Online Banking setup.

The position emphasizes identifying members' needs, making appropriate referrals to credit union products, and acting as a lobby leader to ensure efficient branch operations.

Qualifications

• Experience in banking or credit union environment is a plus.
• Strong communication and interpersonal skills are essential.
• Ability to travel between branch locations as needed.

Responsibilities

• Assist members with deposits, withdrawals, loan payments, transfers, and other transactions.
• Process wire transfers, stop payments, direct deposits, card issues, and online banking setup.
• Provide access to safe deposit boxes and complete related documentation.
• Identify member needs and refer to appropriate products and services.
• Act as lobby leader to maximize efficiency and minimize wait times.
• Serve as liaison for high school branches and participate in community events.
• Travel between branch locations to support staffing as needed.
• Work on Saturdays.

Skills

Customer service

Cash handling

Lobby operations

Communication

Education

High School Diploma or GED

Associate degree (preferred)

Job description

Member Representative (On-Site) - Kendall

Job Category: Branch and Lobby Support

Requisition Number: MEMBE001872

• Posted : September 14, 2026
• Full-Time
• On-site

Locations

• Kendall

Description

Job Summary: The Member Representative provides exceptional member service by serving as a consultant to members on a wide variety of deposit and loan transactions/inquiries, resolving member issues accurately and in a timely manner, and effectively identifying members' needs and making appropriate referrals for Credit Union's products and services.

Duties include:

• Processes various types of transactions for members including cash and non-cash deposits, withdrawals, loan payments, transfers, cash advances, cashier’s checks, savings bonds, IRA deposits, CD withdrawals, etc.
• Services member accounts by preparing the necessary paperwork for wire transfers; processing stop payment requests, direct deposit payroll request forms, new/lost/stolen cards, check orders, and temporary checks; assisting with Online Banking setup; processing address change requests; and printing copies of checks and statements.
• Provides members with access to their safe deposit boxes and completes necessary documentation.
• Has the knowledge and ability to discuss basic features and benefits of all credit unions products and services. Maintains awareness of all current promotions or campaigns.
• Maximizes every member contact as an opportunity to identify what Credit Union products and services would be beneficial to them and makes appropriate referrals.
• Serves as “lobby leader” and is responsible for assessing walk-in member’s needs and directing them to the appropriate information source to ensure maximum lobby efficiency and minimize member waiting time.
• Serves as a school branch liaison at the Credit Union’s high school branches as necessary.
• Periodically participates in volunteer external networking and promotional events with local schools, colleges, and other community business partners.
• Actively participates in team meetings/daily huddles to provide input and ideas regarding branch business strategy.
• Required to have the ability to travel throughout the branch network to provide staffing assistance at all branch locations when necessary.
• Required to work on Saturdays.
• Perform other duties as assigned by management.

Job Type: Full-Time

The following are some benefits offered to employees of EdFed:

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions

Education

Required

High School or better.

Preferred

Associates or better.

Preferred

Novice

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.