Contact Center Lending Specialist (On-Site) - Kendall

EdFed, Inc.; Illinois; Sur place; USD 48 000 - 60 000; Plein temps

Avantages offerts par ce poste

Paid Birthday

Paid Holidays

Paid Sick and Personal Time

Paid Vacation

Tuition Reimbursement

401K with matching funds

Résumé du poste

EdFed, Inc. in Kendall is seeking a Lending Solutions Specialist to manage all aspects of the loan origination process, from application intake to servicing requests.

You will verify income documents, educate members on loan products, and ensure compliance with lending policies and regulatory guidelines. Strong attention to detail and goal orientation are essential.

Qualifications

• High School diploma or higher.
• Associates or better preferred.
• Bilingual ability in Spanish/Creole is a plus.

Responsabilités

• Process loan applications and verify documents.
• Educate members on loan products (auto, personal, credit cards, refinancing).
• Conduct follow-ups and pre-qualified offers.
• Meet/exceed goals for Credit Life & Disability Insurance, GAP, MBP products.
• Review income documents (pay stubs, tax returns).
• Request missing documents to complete applications.
• Enter and verify credit reports and collateral details.
• Support loan servicing tasks (modifications, payoff requests).
• Process cancellations/refunds for protection products.
• Monitor queues and ensure timely follow-up.
• Coordinate with underwriting to resolve discrepancies.
• Use MeridianLink, Symitar, Allied Solutions, and Alkami.
• Escalate potential fraud concerns.

Connaissances

Bilingual Spanish/Creole

Formation

High School or better

Associates or better

Outils

MeridianLink

Symitar

Allied Solutions

Alkami

Description du poste

Job Category: Member Services

Requisition Number: CONTA001874

• Posted : October 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Kendall

Description

Job Summary:

The Lending Solutions Specialist is responsible for handling all aspects of the loan origination process, including application intake, document verification, and servicing requests. This role requires a strong goal focus, attention to detail, and a working knowledge of credit union lending policies and regulatory guidelines. The Specialist assists members throughout the loan process and ensures compliance, efficiency, and accuracy in loan decisioning and servicing. Meeting or exceeding individual goals for loan protection products is a key expectation of this role.

Duties include:

• Process inbound, outbound, and online loan applications, ensuring complete and accurate documentation.
• Educate members on credit union loan products, including auto loans, personal loans, credit cards, and refinancing.
• Conduct outbound calls for loan follow-ups and pre-qualified offers.
• Meet or exceed goals for Credit Life & Disability Insurance, GAP, and MBP products.
• Review and validate income using pay stubs, tax returns, and employment documentation.
• Communicate with members to request and obtain missing documents to complete loan applications.
• Enter and verify credit reports, collateral details, and other application data.
• Support loan servicing tasks, including payment modifications, payoff requests, and force-placed insurance verifications.
• Process loan cancellations and refunds for protection products (e.g., GAP, MBP).
• Monitor lending queues and ensure timely loan application follow-up and closure.
• Work with internal underwriting teams to resolve discrepancies or exceptions.
• Work across multiple systems, including MeridianLink, Symitar, Allied Solutions and Alkami.
• Identify and **escalate** potential fraud concerns to appropriate internal teams.
• Ensure compliance with consumer lending laws, internal procedures, and risk controls.
• Provide alternative solutions for denied applicants, such as reapplication guidance or credit-building options.
• Handle electronic member communications related to lending (email, fax, etc.)
• Stay current on financial regulations, underwriting changes, and internal policy updates.
• Perform other duties as assigned to support lending department operations and member satisfaction.
• Bilingual preferred in Spanish/Creole

Job Type: Full-Time

The following are some benefits offered to employees of EdFed:

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions

Member Service

Novice

Education

Required

High School or better.

Preferred

Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.