Member Outreach Officer I (Community Outreach Specialist)

EdFed; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Birthday

Paid Holidays

Paid Sick and Personal Time

Paid Vacation

Tuition Reimbursement

401K (with matching funds)

Job summary

EdFed is seeking a Member Outreach Officer I based in Miami, FL. This role involves serving as a brand ambassador, promoting the benefits of EdFed membership, and supporting business growth.

The successful candidate will engage the community, collaborate on promotional campaigns, and maintain outreach records. Required qualifications include strong communication skills and prior experience in the credit union or banking sector. Benefits include paid holidays and a 401K plan.

Qualifications

• 2-4 years of prior Credit Union or Banking experience required.
• 2-4 years in a similar role preferred.
• Ability to build relationships and network with community.

Responsibilities

• Assist in providing ideas for increasing membership.
• Organize community engagement opportunities.
• Promote EdFed membership at local events.
• Collaborate on marketing campaigns.
• Assist with membership applications at events.
• Track and measure community outreach effectiveness.

Skills

Excellent written and verbal communication skills

Positive, dynamic leader

Strong organization and prioritization

Team player

Working knowledge of Microsoft Office

Education

Associate's degree in relevant field

Bachelor's degree preferred

Job description

107th Avenue, 8900 SW 107 Ave, Suite 302, Miami, FL 33176, USA

The Member Outreach Officer I serves as a brand ambassador within the local community to promote the benefits of EdFed membership, while supporting strategic growth of the business and pursuing opportunities for ongoing acquisition of new members, loans and deposit accounts.

Responsibilities

• Assist in providing insight, ideas and recommendations regarding increasing credit union exposure and membership.
• Build a culture of serving others by organizing and facilitating opportunities to serve and gain exposure in the community.
• Promote the benefits of EdFed membership through external events at local schools, colleges, and associations within the existing field of membership.
• Collaborate with Marketing, Retail, and Lending stakeholders in the creation of targeted promotional campaigns.
• Assist with new membership and lending applications at field-based events to drive successful achievement of organizational growth objectives.
• Participate in branch meetings and huddles to share best practices in membership marketing while serving as a subject‑matter mentor to peers and staff.
• Maintain annual events calendar.
• Assist in the deployment of retail marketing campaigns, including facilitation of outbound promotions via lobby, phone, and sponsor on‑sites.
• Stay abreast of individual community trends and economic development changes. Track and measure event participation results, and make recommendations to maximize return on future investments in events, sponsorships, philanthropic initiatives and donations.
• Maintain records and prepare monthly reports on community outreach activities, business relationships, Select Employee Group engagement efforts, and the results of those activities.
• This position requires organization, setting daily priorities to meet deadlines, and multi‑tasking functions to complete the job.
• Perform other duties as assigned by management.

Qualifications & Specifications

• Excellent written and verbal communication skills.
• Positive, dynamic leader with strong ability to build relationships and network.
• Strong organization, prioritization, analytical and problem‑solving ability.
• Team player with ability to interact with all levels of staff in the organization.
• Working knowledge of PC applications, including Microsoft Office.
• Must be able to maintain a high level of confidentiality.

Job Type

Full‑Time

Benefits

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions

Education

Required: Associates or better. High School or better.

Preferred: Bachelors or better.

Experience

Required: 2-4 years of Prior Credit Union or Banking Experience.

Preferred: 2-4 years of Prior experience in a similar role.

Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.