Member Relationship & Loans Specialist

Socket.dev; Michigan; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Advancement opportunities

Paid holidays

Tuition assistance

Student loan repayment assistance

401k

Life insurance

Paid time off

Job summary

Credit Union ONE seeks a skilled Member Service Consultant to deliver an outstanding in-branch experience. You will build relationships, uncover financial needs, and process cash and loan transactions across retail and mobile channels.

The role requires 2+ years in financial services, strong digital banking knowledge, and proficiency with banking software and NMLS compliance. Opportunities for advancement, benefits, and 401k offered.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of work-related experience in member service or relationship banking.
• Strong familiarity with digital banking channels (ATM, online, mobile).

Responsibilities

• Provide an exceptional in-branch member experience and build relationships with members.
• Proactively uncover financial needs and advise solutions.
• Process transactions including check cashing, withdrawals, deposits, and loan payments.
• Take loan applications and help close consumer, home equity, and mortgage loans.

Skills

Customer service

Sales & cross-selling

Digital banking knowledge

Communication skills

NMLS compliance awareness

Education

GED

Tools

NMLS system

Banking software

CRM software

Job description

Credit Union ONE seeks a skilled Member Service Consultant to deliver an outstanding in-branch experience. You will build relationships, uncover financial needs, and process cash and loan transactions across retail and mobile channels.

The role requires 2+ years in financial services, strong digital banking knowledge, and proficiency with banking software and NMLS compliance. Opportunities for advancement, benefits, and 401k offered.