Member Relationship & Lending Consultant

Firelands Federal Credit Union; Bellevue (OH); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Credit Union Membership

Paid Time Off

Paid Holidays

Bereavement Pay

401(k) Retirement Plan

Group Health Insurance

Prescription Card

Dental and Vision Plan

FSAs/HSA

Life Insurance

Disability Insurance

Job summary

Firelands Federal Credit Union in Bellevue, OH, is seeking a Full-Time Member Relationship Consultant to build lasting member relationships, identify lending opportunities, and connect people with financial solutions that fit their needs.

You will engage with members through multiple channels, assist with loan applications, explain products, and work toward team goals while upholding the credit union’s values of service and financial well-being.

Qualifications

• Previous lending and/or loan application experience, preferably within banking, credit union, consumer finance, or financial services.
• Experience in sales or a goal-driven environment, with the ability to identify opportunities and confidently recommend products and services.
• Strong communication and relationship-building skills, with the ability to ask the right questions, listen, and uncover member needs.

Responsibilities

• Proactively identify consumer lending opportunities within our existing member base and the communities we serve.
• Meet with members to understand their financial needs and recommend appropriate loan products, loan structures, and ancillary products.
• Receive and assist loan applicants through multiple channels, including online, phone, and in-person referrals.
• Conduct loan application interviews and process applications across the full range of consumer lending products.
• Prepare and forward completed applications for underwriting and communicate decisions, next steps, and additional requirements to applicants.
• Ensure consumer loan documentation is accurate, complete, and processed timely.
• Look beyond the immediate request to identify additional opportunities where Firelands FCU may be able to help the member.
• Build relationships and develop contacts throughout the communities we serve to create referral opportunities and a future book of business.
• Work toward individual and team goals while maintaining a strong focus on doing what is right for the member.
• Help spread financial well-being by educating members and connecting them with solutions that support their financial goals.

Skills

Relationship building

Lending experience

Sales mindset

Communication skills

Financial services knowledge

Job description

Firelands Federal Credit Union in Bellevue, OH, is seeking a Full-Time Member Relationship Consultant to build lasting member relationships, identify lending opportunities, and connect people with financial solutions that fit their needs.

You will engage with members through multiple channels, assist with loan applications, explain products, and work toward team goals while upholding the credit union’s values of service and financial well-being.