Member Relations Supervisor - Lead Teller Team

DuGood Federal Credit Union; Orange (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

DuGood Federal Credit Union in Orange, Texas is seeking a Member Relations Rep Supervisor to lead a team of tellers and deliver exceptional member service. The role involves supervising, coaching, and actively participating in branch operations to ensure smooth daily activities.

The ideal candidate has teller experience, prior supervisory duties, and a customer-centric approach. The position is full-time and on-site at our Orange branch.

Qualifications

• Teller background with vault responsibilities and cash handling.
• Experience supervising a small team and coaching peers.
• Strong customer service mindset with ability to manage multiple priorities.

Responsibilities

• Supervise a team of Member Relations Reps (Tellers) and provide coaching.
• Lead by example with outstanding service and professionalism.
• Assist with opening accounts, processing loans, and daily branch operations.
• Handle complex transactions and maintain calm under pressure.

Skills

Teller experience

Supervisory/leadership

Customer service

Detail oriented

Problem solving

Job description

DuGood Federal Credit Union in Orange, Texas is seeking a Member Relations Rep Supervisor to lead a team of tellers and deliver exceptional member service. The role involves supervising, coaching, and actively participating in branch operations to ensure smooth daily activities.

The ideal candidate has teller experience, prior supervisory duties, and a customer-centric approach. The position is full-time and on-site at our Orange branch.