Member Relations Rep Supervisor - Orange

DuGood Federal Credit Union; Orange (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

DuGood Federal Credit Union in Orange, Texas is seeking a Member Relations Rep Supervisor to lead a team of tellers and deliver exceptional member service. The role involves supervising, coaching, and actively participating in branch operations to ensure smooth daily activities.

The ideal candidate has teller experience, prior supervisory duties, and a customer-centric approach. The position is full-time and on-site at our Orange branch.

Qualifications

• Teller background with vault responsibilities and cash handling.
• Experience supervising a small team and coaching peers.
• Strong customer service mindset with ability to manage multiple priorities.

Responsibilities

• Supervise a team of Member Relations Reps (Tellers) and provide coaching.
• Lead by example with outstanding service and professionalism.
• Assist with opening accounts, processing loans, and daily branch operations.
• Handle complex transactions and maintain calm under pressure.

Skills

Teller experience

Supervisory/leadership

Customer service

Detail oriented

Problem solving

Job description

Member Relations Rep Supervisor - Orange

Position: Member Relations Rep Supervisor - Orange

Type: Full Time

Location: Orange, Texas

LOG IN

Make a Difference Where It Matters Most at DuGood Federal Credit Union

We’re looking for a friendly, organized, and people-loving Member Relations (Teller) Supervisor to join our team and lead with purpose. If you're passionate about helping others, thrive in a fast-paced environment, and want to be part of a credit union that genuinely cares about its members and its people this could be your next great opportunity.

What You’ll Do:

• At DuGood, we don’t just handle transactions we build relationships. In this role, you'll supervise and support a team of Member Relations Reps (our awesome Tellers!) while also rolling up your sleeves to serve our members directly.
• You will lead by example with outstanding service and professionalism
• Help your team grow through coaching, training, and performance reviews
• Jump in on day-to-day branch activities like opening accounts, processing loans, and making sure the vault is in exceptional shape
• Handle complex transactions and occasional challenges with a calm, helpful spirit
• A heart for service, a head for problem-solving, and a calm presence under pressure

What You Bring:

• Experience as a teller (vault/head teller experience!)
• Past supervisory experience
• A warm, can-do attitude and genuine desire to help people
• The ability to stay cool under pressure and manage multiple priorities
• A keen eye for details and a head for problem-solving

If you know your way around member services, check approvals, and juggling a variety of tasks this job is right up your alley.

Why DuGood?

We’re more than just a place to work. We’re a place to grow, give back, and do good together. At DuGood, you'll be part of a supportive, purpose-driven team that believes in financial empowerment and putting people first. That includes our members and our employees.

Ready to take the next step in your credit union career? We’d love to meet you.