Member Relations & Collections Specialist

S.C. State Credit Union; Columbia (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K with employer matching

Tuition Reimbursement

Holiday schedule according to Federal Reserve Banks

And more!

Job summary

A regional financial institution in Columbia, SC is seeking a Collector to enhance member experiences through effective communication and support. In this role, you will engage with members regarding account management, resolve issues, and develop payment plans tailored to their needs. Successful candidates will possess strong analytical skills, attention to detail, and a professional approach to handling sensitive financial matters. Join a rewarding work environment prioritizing growth and excellence.

Qualifications

• Strong interpersonal and analytical skills.
• Prior collections experience preferred.
• Flexibility to handle various customer scenarios.

Responsibilities

• Engage with members to discuss account statuses and payment options.
• Handle inbound and outbound calls with a customer-centric approach.
• Analyze account histories and create personalized payment plans.

Skills

Strong communication abilities

Active listening

Effective problem-solving skills

Attention to detail

Emotional intelligence

Adaptability

Job description

A regional financial institution in Columbia, SC is seeking a Collector to enhance member experiences through effective communication and support. In this role, you will engage with members regarding account management, resolve issues, and develop payment plans tailored to their needs. Successful candidates will possess strong analytical skills, attention to detail, and a professional approach to handling sensitive financial matters. Join a rewarding work environment prioritizing growth and excellence.