Collector

State Credit Union; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription,

Life Insurance

401K with employer matching

Tuition Reimbursement

Federal Reserve Banks Holiday Schedule

Job summary

SC State Credit Union is seeking a Collector to engage with members about account statuses and payment options, delivering a customer-centric experience while handling calls and building rapport.

You will analyze account histories, tailor payment plans, and document interactions for compliance in a fast-paced, high-performance environment that prioritizes member satisfaction and professional growth. Prior collections experience is preferred.

Qualifications

• Strong communication and interpersonal skills.
• Ability to analyze account history and identify trends.
• Experience in collections or customer service preferred.
• Professionalism and emotional intelligence in difficult conversations.
• Ability to create personalized payment plans and document interactions.

Responsibilities

• Engage with members to discuss account statuses and payment options.
• Handle inbound and outbound calls and build rapport.
• Analyze account histories to identify trends.
• Create personalized payment plans and document interactions.
• Monitor account developments and report concerns to management.
• Work until 7:00 PM one night per week.

Skills

Interpersonal skills

Analytical skills

Communication skills

Active listening

Problem solving

Attention to detail

Adaptability

Emotional intelligence

Job description

Join SC State Credit Union as a Collector and experience the thrill of making a positive impact on our members' financial journeys! This role is perfect for detail-oriented individuals who thrive in a fast-paced environment while practicing exceptional customer service skills. You'll be at the forefront of helping our members manage their accounts and overcome financial challenges, all while contributing to our mission of excellence and smart solutions. Cultivating relationships and demonstrating customer-centricity will be key to your success in this role.

Dive into a rewarding career where your contributions are recognized, and experience a culture that prioritizes professional growth and high performance!

Day to day as a Collector

As a new Collector at SC State Credit Union, your day-to-day responsibilities will include engaging with members to discuss account statuses and payment options, ensuring a customer-centric experience. You'll handle inbound and outbound calls, focusing on building rapport and understanding each member's unique situation. Daily tasks will involve analyzing account histories to identify trends, creating personalized payment plans, and documenting interactions with precision to ensure compliance with regulations.

• ***Collectors are required to work until 7:00 PM one night per week***

You'll work closely with team members to share best practices, participate in training sessions, and develop your skills in resolving disputes amicably. Additionally, you will monitor account developments and report any significant concerns to the management team, contributing to a high-performance environment focused on excellence and member satisfaction.

What we're looking for in a Collector

To excel as a Collector at SC State Credit Union, you'll need a blend of interpersonal and analytical skills. Strong communication abilities are essential, allowing you to engage empathetically with members while addressing sensitive financial matters. Active listening is crucial, as understanding members' needs and concerns helps foster trust and builds lasting relationships. Additionally, you'll benefit from effective problem-solving skills, enabling you to devise creative payment solutions tailored to individual circumstances. Attention to detail is paramount for accurately documenting interactions and analyzing account data.

A high degree of professionalism and emotional intelligence will help you navigate challenging conversations with grace and poise. Finally, adaptability is vital, as you will encounter various customer scenarios requiring flexibility and a commitment to delivering exceptional service in line with our customer-focused culture. Prior collections experience is preferred.

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule
• And more!