Collections Specialist

Creative Financial Staffing, LLC; Lacey (WA); On-site; USD 50,000 - 62,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Collections Specialist in Lacey, WA to manage delinquent accounts through outbound and inbound calls. You will assess financial situations and propose repayment solutions while maintaining empathy and professional communications.

You will document interactions, arrange payment plans, and escalate complex cases following internal procedures. A collaborative, member-first approach is valued in this role.

Qualifications

• Experience in collections, banking, financial services, or a related customer-facing environment.

Responsibilities

• Conduct outbound and inbound collection calls with members regarding delinquent accounts.
• Assess individual financial situations and recommend repayment options, loan modifications, extensions, or other solutions when appropriate.
• Build trust and maintain positive relationships while navigating sensitive financial conversations.
• Accurately document member interactions, payment arrangements, and account updates in accordance with company policies.
• Escalate complex situations and higher-risk accounts through established internal procedures.

Skills

Collections experience

Negotiation

Relationship-building

Customer service

Credit union experience

Job description

Collections Specialist

Location: Lacey, WA (Onsite)

Salary $49,920 – $62,400 DOE

Why This Opportunity Stands Out

Join a well-established financial institution that is committed to helping members navigate financial challenges with dignity and respect. This role offers the opportunity to make a meaningful impact by working directly with members to find practical solutions that help them regain financial stability. You’ll be part of a collaborative team that values strong communication, thoughtful problem-solving, and a member-first approach.

Key Responsibilities for the Collections Specialist Role

• Conduct outbound and inbound collection calls with members regarding delinquent accounts.
• Assess individual financial situations and recommend repayment options, loan modifications, extensions, or other solutions when appropriate.
• Build trust and maintain positive relationships while navigating sensitive financial conversations.
• Accurately document member interactions, payment arrangements, and account updates in accordance with company policies.
• Escalate complex situations and higher-risk accounts through established internal procedures.

Qualifications for the Collections Specialist:

• Experience in collections, banking, financial services, or a related customer-facing environment.
• Strong communication, negotiation, and relationship-building skills with the ability to handle difficult conversations professionally and empathetically.
• Experience in a credit union environment and/or developing creative repayment solutions is a plus.

If you’re a relationship-focused professional who enjoys helping people find solutions while balancing business objectives, we’d love to hear from you.