Member Relations & Billing Specialist

Ozarks Electric Cooperative Corporation; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage for you &

Pension plan (defined benefit)

401(k) with employer match

Paid time off & 9 holidays

Disability benefits

Life insurance

Tuition reimbursement

Job summary

Ozarks Electric Cooperative Corporation seeks a diligent Member Relations Representative to assist members with starting, stopping, and transferring services, and to inform them about residential and commercial offerings, policies, and rate structures. The role emphasizes accurate account maintenance and effective cash handling.

This position supports emergency responses and payments processing. The ideal candidate has 2–5 years of customer service experience, high school diploma, and strong

Qualifications

• Requires high school diploma or equivalent.
• Two to five years of experience in customer service or related field.

Responsibilities

• Assist members in person, over the phone, by email, and via chat with various activities such as starting, stopping, and transferring utility services; determine member needs and assist with OzarksGo services.
• Provide customer service and properly inform members of residential and commercial utility services, rate structures, special programs, and applicable policies.
• Establish deposits for residential and commercial members within established guidelines.
• Establish and maintain member accounts; monitor and ensure accuracy of account information.
• Perform cashiering tasks as required; receive and process payments; reconcile cash drawer daily and prepare bank deposits.
• Research and respond to member billing inquiries.
• Set up/inform members of various payment arrangements and outside assistance agencies.
• Assist members by answering basic issues or requests; receive and process outage calls.

Skills

Customer service

Communication

Cash handling

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ozarks Electric Cooperative Corporation seeks a diligent Member Relations Representative to assist members with starting, stopping, and transferring services, and to inform them about residential and commercial offerings, policies, and rate structures. The role emphasizes accurate account maintenance and effective cash handling.

This position supports emergency responses and payments processing. The ideal candidate has 2–5 years of customer service experience, high school diploma, and strong