Member & Provider Support Center Specialist

Molina Healthcare; Ames (IA); Sur place; USD 21 000 - 33 000; Plein temps

Résumé du poste

Molina Healthcare is seeking a Customer Service Associate to support members and providers from Ames, IA. In this role you will handle calls, chats, and emails, provide information on benefits, and resolve issues with empathy and accuracy.

You will document interactions, meet quality and attendance targets, and work with cross-functional teams to improve member experiences while complying with HIPAA requirements.

Qualifications

• 1 year or less in customer service or call center roles.
• Strong data entry and document accuracy.
• Maintains confidentiality per HIPAA.
• Clear verbal and written communication.
• Proficiency with MS Office and email.

Responsabilités

• Provide multi-channel support to Molina members and providers.
• Document inquiries accurately in the system.
• Meet or exceed performance goals for quality and attendance.
• Collaborate with internal/external stakeholders.
• Assist with provider needs related to eligibility and benefits.

Connaissances

Customer service

Data processing

Attention to detail

HIPAA compliance

Communication skills

Outils

Microsoft Office

Microsoft Teams

Genesys

Salesforce

Pega

CRM

Description du poste

Molina Healthcare is seeking a Customer Service Associate to support members and providers from Ames, IA. In this role you will handle calls, chats, and emails, provide information on benefits, and resolve issues with empathy and accuracy.

You will document interactions, meet quality and attendance targets, and work with cross-functional teams to improve member experiences while complying with HIPAA requirements.