Member & Provider Support Specialist – Healthcare

Molina Healthcare, Inc.; United States; Remoto; USD 36.000 - 51.000; Tempo pieno

Descrizione del lavoro

Molina Healthcare is seeking a customer-focused support professional to provide level II assistance to members and providers across multiple states. You will resolve issues, document interactions, and collaborate with internal teams to improve the member and provider experience.

Responsibilities include handling calls, chats, and emails, maintaining HIPAA compliance, and meeting performance metrics while delivering empathetic service and timely follow-up.

Competenze

• At least 1 year of customer service, call center and/or sales experience in a fast-paced environment.
• Strong customer service skills and ability to communicate effectively.
• Data processing experience and proficiency with Microsoft Office tools.
• Ability to maintain confidentiality and comply with HIPAA.

Mansioni

• Provides level II support to Molina members and providers via phone, chat and email across multiple states.
• Resolves issues, documents interactions, and escalates as needed for timely resolution.
• Maintains first-call resolution where possible and supports continuous quality improvement.

Conoscenze

Customer service

Data processing

HIPAA compliance

Verbal/written communication

Strumenti

Microsoft Office

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Descrizione del lavoro

Molina Healthcare is seeking a customer-focused support professional to provide level II assistance to members and providers across multiple states. You will resolve issues, document interactions, and collaborate with internal teams to improve the member and provider experience.

Responsibilities include handling calls, chats, and emails, maintaining HIPAA compliance, and meeting performance metrics while delivering empathetic service and timely follow-up.