Member & Provider Support Specialist II

Molina Healthcare

Montana

Sur place

USD 21 000 - 36 000

Plein temps

14 jours+

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Résumé du poste

Molina Healthcare is seeking a level II service center representative to support members and providers across multiple states. You will handle inquiries via phone, chat, and email, document interactions, and strive for first-call resolution while upholding HIPAA and Molina values.

This role requires attention to detail, strong communication, and the ability to manage multiple tasks in a high-volume environment.

Qualifications

At least 1 year of customer service in a fast-paced/high-volume environment.
Customer service skills.
Data processing experience.
Attention to detail, organizational and time-management skills.
HIPAA confidentiality and privacy.
Ability to establish and maintain positive relationships with coworkers, members, providers and customers.
Effective verbal and written communication.
Proficiency in Microsoft Office and applicable software programs.

Responsabilités

Provide service support to members and/or providers across phone, chat and email channels.
Document all calls across multiple platforms.
Resolve issues and identify opportunities to improve member/provider experience.
Maintain first contact resolution and high quality service.
Collaborate with internal/external stakeholders to support engagement and retention.
Manage scheduled shifts within Molina hours and accommodate overtime/weekends as needed.