Support Center Specialist II - Member & Provider Care

Molina Healthcare; Ames (IA); On-site; USD 30,000 - 41,000; Full time

Job summary

Molina Healthcare in Ames, IA seeks a customer service-focused associate to support members and providers through multiple channels. You will resolve inquiries, document interactions, and help improve member experience while aligning with Molina values.

The role requires at least 1 year in a fast-paced service environment, strong communication skills, and proficiency with Microsoft Office and healthcare software. Flexible scheduling and compliance with HIPAA are essential.

Qualifications

• At least 1 year of customer service or call center experience in a fast-paced environment.
• Data processing experience.
• Attention to detail, organizational and time-management skills.
• HIPAA confidentiality and compliance.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Provide service support to members/providers via phone, chat, and email across multiple states/products.
• Research and resolve member/provider issues including appeals, grievances, and material maintenance.
• Strive for first-call resolution and high-quality service.
• Document calls accurately across platforms and adhere to schedules.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Communication skills

Tools

Microsoft Office

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Job description

Molina Healthcare in Ames, IA seeks a customer service-focused associate to support members and providers through multiple channels. You will resolve inquiries, document interactions, and help improve member experience while aligning with Molina values.

The role requires at least 1 year in a fast-paced service environment, strong communication skills, and proficiency with Microsoft Office and healthcare software. Flexible scheduling and compliance with HIPAA are essential.