Support Center Specialist II – Member & Provider Care

Molina Talent Acquisition; Washington; On-site; USD 36,000 - 56,000; Full time

Job summary

Molina Healthcare is seeking a Level II Support Center Specialist to deliver high-quality service to members and providers across multiple states. You will handle calls, chats, and emails, resolve issues, and document interactions while supporting quality improvements and HIPAA compliance.

The role emphasizes empathy, timely follow-up, and collaboration with internal and external stakeholders to ensure member and provider satisfaction and retention.

Qualifications

• 1+ year of customer service, call center or sales experience in a fast-paced/high-volume environment.
• Strong customer service skills and ability to communicate clearly.
• Data processing experience and attention to detail.
• Ability to maintain confidentiality and comply with HIPAA.
• Proficiency with Microsoft Office and related software.
• Effective verbal and written communication skills.

Responsibilities

• Provide level II support to members and providers via multiple channels (phone, chat, email).
• Resolve issues, research problems, and document calls accurately across platforms.
• Support appeals, grievances, and member/provider materials.
• Document interactions and meet performance goals (call quality, attendance, etc.).
• Coordinate with internal/external stakeholders to improve member/provider experience.
• Handle shifts within Molina hours and assist with overtime/weekends as needed.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Verbal and written communication

Microsoft Office

Tools

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Availity

Job description

Molina Healthcare is seeking a Level II Support Center Specialist to deliver high-quality service to members and providers across multiple states. You will handle calls, chats, and emails, resolve issues, and document interactions while supporting quality improvements and HIPAA compliance.

The role emphasizes empathy, timely follow-up, and collaboration with internal and external stakeholders to ensure member and provider satisfaction and retention.