Member Operations & Onboarding Specialist

DeMolay International; Tarrytown (MO); On-site; USD 45,000 - 50,000; Full time

Job summary

DeMolay International in Kansas City, MO seeks an Operations Associate to support member onboarding, coordinate daily activities, and streamline processes across teams. You will maintain records, monitor KPIs, and help ensure efficient service delivery for both youth and adult members, contributing to a data-driven culture.

Experience with CRM and data visualization tools is valued, along with strong organizational and communication skills.

Qualifications

• Strong organizational skills for handling multiple tasks and managing workflows.
• Analytical skills to interpret performance data and identify process improvements.
• Effective communication to collaborate across teams and document procedures.
• Proficiency with CRM systems and data visualization platforms for tracking metrics.

Responsibilities

• Handling member onboarding and support (youth and adults).
• Performing day-to-day office tasks such as printing, mailing, and remote support.
• Managing website content.
• Communicating with constituents and showing special attention to donor appreciation.

Skills

Organizational skills

Analytical skills

Communication skills

CRM systems

Data visualization

Problem-solving

Tools

WordPress

WooCommerce

Ortto

PayPal

QuickBooks

Zoom WorkPlace

AnyDesk

Adobe suite

Job description

DeMolay International in Kansas City, MO seeks an Operations Associate to support member onboarding, coordinate daily activities, and streamline processes across teams. You will maintain records, monitor KPIs, and help ensure efficient service delivery for both youth and adult members, contributing to a data-driven culture.

Experience with CRM and data visualization tools is valued, along with strong organizational and communication skills.