Member Loan Services Support Specialist

Citadel Federal Credit Union; West Chester (Chester County); On-site; USD 42,000 - 63,000; Full time

Job summary

Citadel Federal Credit Union is seeking a Loan Services Support Representative in West Chester, PA. The role focuses on delivering exceptional service to members, handling inquiries about loan servicing, escrow, taxes, and related processes, with strong attention to detail in a fast-paced setting.

The position requires professional communication, reliable multitasking, and collaboration with internal teams to ensure accurate and timely responses.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service, financial services, or administrative experience.
• Strong communication skills, both verbal and written.
• Demonstrated ability to provide exceptional customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide exceptional service to members, business partners, and internal departments.
• Respond to incoming phone calls, emails, and service requests in a professional, timely, and accurate manner.
• Research and resolve member inquiries related to loan servicing, escrow accounts, insurance, taxes, and other servicing functions.
• Serve as a resource for internal departments by providing information and assistance regarding loan servicing processes.
• Escalate complex issues appropriately while maintaining ownership of the member experience.

Skills

Customer service

Communication

Microsoft Office

Multitasking

Detail oriented

Education

High School Diploma or equivalent

Tools

FICS

Job description

Citadel Federal Credit Union is seeking a Loan Services Support Representative in West Chester, PA. The role focuses on delivering exceptional service to members, handling inquiries about loan servicing, escrow, taxes, and related processes, with strong attention to detail in a fast-paced setting.

The position requires professional communication, reliable multitasking, and collaboration with internal teams to ensure accurate and timely responses.