Loan Services Concierge | Escrow & Member Support

Citadel Credit Union

West Chester (Chester County)

On-site

USD 42,000 - 54,000

Full time

6 days ago

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Job summary

Citadel Credit Union is seeking a Loan Services Support Representative to deliver exceptional service to members and partners. You will handle inquiries related to loan servicing, escrow, taxes, and insurance, while coordinating with internal departments to resolve issues.

Ideal candidates have strong communication skills, a keen eye for detail, and the ability to multitask in a fast-paced environment. This is a full-time on-site role based in West Chester, PA, with opportunities to support

Qualifications

High school diploma or equivalent required.
Minimum 1 year of customer service, financial services, or administrative experience.
Strong written and verbal communication skills.
Demonstrated ability to deliver exceptional customer service.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and accuracy.
Proficiency with Microsoft Office applications.

Responsibilities

Provide exceptional service to members, business partners, and internal departments.
Respond to calls, emails, and service requests professionally and promptly.
Research and resolve member inquiries related to loan servicing, escrow, taxes, and other servicing functions.
Serve as a resource for internal departments with loan servicing information.
Escalate complex issues while maintaining ownership of the member experience.