Loan Servicing Specialist — Help Members & Process Payoffs

First Community Credit Union; Chesterfield (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

First Community Credit Union in Chesterfield is hiring a Loan Servicing Representative at our corporate office. The role involves handling inquiries about loan servicing via phone, chat, and online tickets, and assisting with payoff and title-related requests to support members and staff.

Ideal candidates communicate clearly, enjoy helping others, and can manage varied paperwork including lien releases, title work, and DMV-related tasks. This is an on-site position at our corporate office.

Qualifications

• Strong communication skills and a customer-focused approach.

Responsibilities

• Assist members and employees with Loan Servicing questions via inbound phone, live chat, and online tickets.
• Respond to requests for loan payoffs, letters of guarantees, and other loan department requests via email and fax.
• Support the department with audits of loan documents, lien releases and title postings, refinances, and DMV/mail tasks.

Job description

First Community Credit Union in Chesterfield is hiring a Loan Servicing Representative at our corporate office. The role involves handling inquiries about loan servicing via phone, chat, and online tickets, and assisting with payoff and title-related requests to support members and staff.

Ideal candidates communicate clearly, enjoy helping others, and can manage varied paperwork including lien releases, title work, and DMV-related tasks. This is an on-site position at our corporate office.