Loan Services Specialist - Escrow & Member Support

Citadel Credit Union; West Goshen (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

Citadel Credit Union in West Goshen, PA is seeking a Loan Services Support Representative to deliver exceptional member service. You will handle incoming calls, emails, and service requests, providing accurate answers and timely follow-up to ensure a positive member experience.

You will assist with escrow, property tax, insurance, PMI, and delinquent tax processes, collaborate with internal teams, escalate complex issues, and maintain complete records.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of customer service, financial services, or administrative experience.
• Strong communication skills, both verbal and written.
• Demonstrated ability to provide exceptional customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide exceptional service to members, business partners, and internal departments.
• Respond to incoming phone calls, emails, and service requests in a professional, timely, and accurate manner.
• Research and resolve member inquiries related to loan servicing, escrow accounts, insurance, taxes, and other servicing functions.
• Serve as a resource for internal departments by providing information and assistance regarding loan servicing processes.
• Escalate complex issues appropriately while maintaining ownership of the member experience.

Skills

Customer service

Financial services

Administrative support

Attention to detail

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Citadel Credit Union in West Goshen, PA is seeking a Loan Services Support Representative to deliver exceptional member service. You will handle incoming calls, emails, and service requests, providing accurate answers and timely follow-up to ensure a positive member experience.

You will assist with escrow, property tax, insurance, PMI, and delinquent tax processes, collaborate with internal teams, escalate complex issues, and maintain complete records.