Member Loan & Services Specialist

SAFE Federal Credit Union Inc.; Sumter, Northern (SC, KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

SAFE Federal Credit Union Inc. is seeking a dedicated member service representative to explain and promote credit union products to members on-site. You will assist members in using accounts, loans, and related services while maintaining professional, friendly interactions.

The role requires strong communication and a customer-first mindset, with opportunities to cross-sell and meet service goals. You will work closely with Loan Officers and other team members to ensure accurate processing of

Qualifications

• To perform this job successfully, an individual must be outgoing, enthusiastic, conscientious, group oriented, open to change and able to perform each essential duty satisfactorily.

Responsibilities

• Sells/cross sells products and services based on member needs to meet assigned goals.
• Processes financial transactions for members including opening and closing of accounts, issuing checks, deposits and withdrawals, issuing certificates, drafts and other negotiable instruments, opening/closing safe deposit boxes and IRA accounts, issuing ATM/debit cards and PINs.
• Responds to routine member inquiries regarding account operation, access to services, discrepancies, and lost/stolen/forged items.
• Performs teller duties as needed.
• Verifies ATM/debit card maintenance forms.
• Interviews members, completes credit applications, and makes recommendations for approvals/denials consistent with policy to Loan Officers.
• Processes loan application: disbursement of loan, preparation and completion of related documents, packaging and mailing of packets.
• Advises members of approval or denial and processes loans or denials.
• Processes loan deferral requests, refers to appropriate approval level and informs member of decision.
• Assists in reaching credit union volume and insurance penetration goals.

Skills

Outgoing personality

Effective communication

Customer-focused

Cross-selling

Education

High school diploma or GED

Job description

SAFE Federal Credit Union Inc. is seeking a dedicated member service representative to explain and promote credit union products to members on-site. You will assist members in using accounts, loans, and related services while maintaining professional, friendly interactions.

The role requires strong communication and a customer-first mindset, with opportunities to cross-sell and meet service goals. You will work closely with Loan Officers and other team members to ensure accurate processing of