Member Lending & Service Specialist

Prince Georges CFC U; Greenbelt, Northern (MD, KY); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Prince George's Community Federal Credit Union seeks an experienced Universal Service Representative to deliver our financial products and services to our Membership with exceptional service. The role originates and processes consumer loan applications by phone and in person, counsels members on loan options, verifies income and related details, and handles teller duties as needed.

You will cross-sell credit union products and support a fast-paced team environment.

Qualifications

• Minimum of 3 years member/customer service experience in a financial institution.
• Cross-selling experience preferred.
• Spanish-speaking preferred.
• Must be 18 years old or older.
• Valid Driver's License required.
• Background and Credit Check Required.

Responsibilities

• Originate and process consumer loan applications by phone and in person.
• Counsel members on various loan products and take member applications.
• Complete income, employment, assets, down payments, debts, and property value verifications.
• Prepare and issue required disclosures; approve loans within discretionary limits.
• Perform teller or greeter duties; conduct deposits and withdrawals; credit and loan payments; other basic account transactions.
• Actively participate in cross selling of credit union products and services.
• Interact professionally to provide exceptional member service; coach others around them.
• Location may be Bowie, Beltsville or Largo; assignments subject to change by management.

Skills

Customer service

Cross-selling

Spanish language

Education

High School Diploma or GED

Job description

Prince George's Community Federal Credit Union seeks an experienced Universal Service Representative to deliver our financial products and services to our Membership with exceptional service. The role originates and processes consumer loan applications by phone and in person, counsels members on loan options, verifies income and related details, and handles teller duties as needed.

You will cross-sell credit union products and support a fast-paced team environment.