Member Growth & Outreach Specialist

REV; Summerville (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

REV seeks a driven ambassador to perform outbound contact efforts, uncover member needs, nurture relationships, and cross-sell products and services. You will use analytics with the Member Experience Manager to set goals, develop scripts, and promote REV offerings.

Ideal candidates have strong communication and listening skills, are highly organized, and capable of handling objections while driving utilization and satisfaction. Equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• Two years of experience in a sales environment.

Responsibilities

• Outreach to uncover member needs and cross-sell products and services.
• Nurture member relationships for future conversion.
• Work with the Member Experience Manager to set product, service and usage goals using analytics.
• Assist in developing outbound call scripts and email templates.
• Be versed in REV product knowledge to offer creative financial solutions.
• Advise members of pre-screen offers and next best products based on analytics.
• Drive service utilization by educating members on product benefits.
• Report weekly closed business and referrals; document interactions in the CRM; schedule future touchpoints.

Skills

Interpersonal skills

Communication

Active listening

Organization

Objection handling

Analytical & problem-solving

Self-motivation

Sales experience (2+ years)

Education

High school diploma or equivalent

Job description

REV seeks a driven ambassador to perform outbound contact efforts, uncover member needs, nurture relationships, and cross-sell products and services. You will use analytics with the Member Experience Manager to set goals, develop scripts, and promote REV offerings.

Ideal candidates have strong communication and listening skills, are highly organized, and capable of handling objections while driving utilization and satisfaction. Equal opportunity employer.